The Ritcey DifferenceWhat set's us apart from the rest?
Why Ritcey Hearing
Ritcey Hearing has been an established business since 1982 and the first established Audiology clinic in Woodstock, New Brunswick!
Lifetime Service Plan
Did you know every hearing aid Ritcey Hearing sells is covered under our “Lifetime Service Plan”? This comes at no extra cost to you. We routinely do cleanings, follow-ups, performance checks, and provide Real Ear Measurements to ensure your hearing aids are working optimally.
It all started with Ken Ritcey and his fun-loving nature. The personal attention and caring attitude have continued with Jill, Matt, Alex and all our administrative staff.
Above and Beyond
If there’s one thing we want Ritcey Hearing to be known for, it’s the level of service we strive for our clients. From the very first hearing test to where they are at today with their hearing, we want to show that we care.
YOU’RE NEVER LEFT ALONE
We want every client who walks through our doors to understand that purchasing a hearing aid is not a one-day sale. We listen to your concerns, continuously do follow-up appointments to ensure everything is working ok, and typically build life-long relationships.
# of families served
Customer Service Rating
We wouldn’t be where we are today without our dedicated and hard-working team that is here to serve you!
Matthew is a husband and it is thanks to his amazing wife he was motivated to return to university, into the health sciences of audiology, a career he loves in large part due to the people he meets. He’s also the proud papa to 2 young men. Matthew loves the Maritimes, preferring to head out into the cool autumn/winter woods than steamy summers. It is there that he’s able to reboot and recharge, so if you ever see him sluggish or cranky just tell him to take a hike and he’ll get right on it!
BSc, BSN, BC-HIS
Jill hails from Hartland originally and after spending 10 years in BC came back to the Maritimes in 2003. She worked many years in health care as a nurse before becoming a Board Certified Hearing Instrument Specialist. Jill’s passions are her family, her horses, her pets and doing anything outside.
HIS in training
Alex joined the team at Ritcey Hearing in 2017 training as a Hearing Instrument Specialist Apprentice. After completing a diploma in Human Services from NBCC, Alex worked in the field and developed a passion for helping others. Alex resides in the Woodstock area with his wife and 2 children. In his free time, Alex loves to teach and play guitar and enjoys being in nature. Alex is planning to complete his training and become Board Certified in Hearing Instrument Sciences by spring 2019.
Front Desk Administrative Assistant
Natasha grew up on the Bay of Chaleur and moved to Grand Falls in 1999 for post- secondary education and never left. She joined the Ritcey Hearing team in 2013. In her spare time, she likes spending time with her husband and daughter exploring different activities and festivals in New Brunswick.
Front Desk Administrative Assistant
Originally from Oromocto, Annette has lived in Woodstock since 1989. Married with two children, Annette spends her downtime scrapbooking, reading and quilting. Annette had worked with clients in several fields before joining us in 2015, and enjoys working with our clients and getting to know our current clients, and is looking forward to meeting you!
Sheri is originally from Woodstock and a proud mother of 2 wonderful sons. She can strike up a conversation about the Blue Jays and Red Sox with any client since she’s an avid baseball fan. Sheri is also an animal lover, reader and appreciates the outdoors and the breeze from the ocean.
Ken Ritcey, BC-HIS, founded the company and started selling hearing aids door to door. Approximately twenty years ago, the business moved into a small building on Connell Road in Woodstock. Ken was in his glory as he got to socialize and tell jokes to anyone who came into his clinic and sold a few hearing aids along the way too. He worked for many years with no other staff. His clients would come in to pick up batteries and leave their money in the mason jar if he happened to be busy with another client. Being close to retirement age, Ken approached his daughter and daughter-in-law about carrying on the business. In 2008, Joanne and Jill decided to buy Ritcey Hearing Aid Service. Ken continued to work fulltime for two years while Joanne and Jill apprenticed with him. In the summer of 2010, Ken retired but still acted as a consultant from time to time. Learning from Ken has been an honour as he was an expert in his field. He had a natural way with his customers that fostered lasting relationships. We are proud to continue this tradition.
A Fond Farewell
In February of 2011, we had to say goodbye to Ken after his long battle with cancer. He was definitely one of a kind, both in business and the way he lived his life. We love when customers come into the clinic and tell us their favourite Ken stories!
Early in 2012, Ritcey Hearing went through a few more changes. We moved to a new office building just up the street to 389 Connell. Ken’s daughter, Joanne had the opportunity to sell her half of the business and pursue other life passions. Matthew Box, a current audiologist at Ritcey Hearing, purchased her portion of Ritcey Hearing in January 2012.
In September of 2012, Ritcey Hearing opened a second clinic in the Grand Falls Shopping Centre. We are very excited to be in Grand Falls and look forward to providing clients with the best service in town. In 2017, our Grand Falls clinic moved up the street to the 627 Madawaska building.
The Tradition Continues
As Ritcey Hearing enters its 30 plus years of serving Western New Brunswick, we are honoured to carry on the same friendly service that Ken was known for while moving forward with changing hearing aid technology and the science of hearing.
Hearing loss affects people of all ages, and will affect several aspects of people’s lives including learning, academic and job performance, and communication with family and friends.read more
Our unique take-home demo program allows you to try hearing aids for 2 or 3 weeks. If you have ever wondered what it would be like to wear hearing aids or just want to see if they make a difference in your world then this program is for you.read more
A hearing aid feature that is growing in popularity is the option for rechargeable battery hearing aids. Not only is this a more environmentally friendly approach to powering your hearing aids. But it can also be a great convenience factor- not having to...read more
389 Connell St, Suite 103
GRAND FALLS CLINIC
627 Madawaska Rd
Grand Falls, NB
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